At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it’s supporting clinicians, streamlining operations, or improving patient outcomes, we’re here to make a real difference in healthcare through digital innovation.

About the Role

In this 12 months Fixed Term Contract - You’ll be the first point of contact for clients using our Charm and eQstats software. You’ll play a vital role in ensuring a smooth and supportive experience for our users - triaging incoming support requests, resolving issues where possible, and escalating when needed.

Key responsibilities:

• Act as the first point of contact for all Charm and eQstats user support.
• Monitor and manage the support queue, ensuring service levels (SLAs) are met.
• Triage and prioritise incoming requests through Jira Service Desk.
• Resolve issues at first contact where possible, or escalate to Level 2 as needed.
• Maintain real-time, accurate records of support requests.
• Support software testing and documentation updates.
• Contribute to process improvement initiatives to maintain quality standards.
• Participate in after-hours support rotations (paid additionally once trained).

About You

You’re someone who thrives in a collaborative, service-focused environment. You take pride in clear communication, strong relationships, and helping clients get the best out of their digital tools.

You’ll ideally bring:

• Experience providing Level 1 Help Desk or customer support, ideally in a healthcare or clinical setting. Or, experience in the healthcare industry in general.
• Strong communication and interpersonal skills, with the ability to manage challenging conversations professionally.
• Excellent attention to detail, organisation, and problem-solving skills.
• Familiarity with Microsoft desktop applications.
• A background in healthcare, pharmacy, or oncology (highly regarded).
• Experience with software testing or implementation (an advantage).

Join Today!

At Magentus, we live our values every day:

• One Team – We collaborate and support each other
• Constant Evolution – We embrace change and keep improving
• We Care – About our people, our customers, and our impact
• Make A Difference – We’re here to create real, positive change
• Trust – We do what we say and act with integrity

What’s in it for you:

• Flexible work options to support work-life balance
• Learning and development programs to grow your career
• A supportive, inclusive team culture
• Opportunities to work across departments and expand your skills
• A purpose-driven company where your work truly matters

Ready to bring your energy and organisation to a team that cares? Apply now and help us make a difference at Magentus!