At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it's supporting clinicians, streamlining operations, or improving patient outcomes, we're here to make a real difference in healthcare through digital innovation.

About the Role

You'll be the first point of contact when clinicians, lab teams, or hospital IT hit a snag with our laboratory and healthcare systems - investigating, troubleshooting, and making sure the fix sticks. The Application Specialist engages with customers and internal stakeholders to investigate and resolve service requests, ensuring timely resolution, clear documentation, and strong communication throughout.

On any given day, you might be replicating a defect reported by a hospital lab, walking a clinician through a workaround, or documenting requirements for the next release.

Key Responsibilities

Provide high-quality customer service and technical application support.
Investigate and replicate reported defects, and document findings for the development team.
Troubleshoot issues and provide solutions for existing applications.
Maintain detailed documentation and updates within the service desk ticketing system.
Work with internal and external stakeholders to gather and document business and non-functional requirements.
Take ownership of assigned service tickets through to resolution.

About You

Essential

Degree or tertiary qualification in Information Technology, Business Administration, Applied Science, or a related discipline.
Hands-on experience with laboratory or clinical systems, such as LIMS or EMR.
Experience in application support or technical support environments.

Desirable

Experience using service desk or development tools such as Jira and Confluence.
Previous experience in the health sector.
Genuine interest in using AI tools to support troubleshooting and streamline day-to-day workflows.

Personal Attributes

Ability to manage multiple priorities in a fast-paced technical support environment.
Strong communication skills and the ability to work under pressure.
Proactive and collaborative team player.
Highly customer-focused with a commitment to service excellence.
Operates with integrity, tact, diplomacy, and empathy when working with stakeholders.

Join Today!

At Magentus, we live our values every day:

One Team – We collaborate and support each other.
Constant Evolution – We embrace change and keep improving.
We Care – About our people, our customers, and our impact.
Make A Difference – We're here to create real, positive change.
Trust – We do what we say and act with integrity.

What's in it for you:

Flexible work options to support work-life balance.
Learning and development programs to grow your career.
A supportive, inclusive team culture.
Opportunities to work across departments and expand your skills.
A purpose-driven company where your work truly matters.

If you like solving puzzles that actually matter to patient care, we'd love to hear from you. Apply now and help us make a difference at Magentus!