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Clinical Diagnostics · Melbourne, Brisbane · Hybrid

Senior Application Specialist

At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it's supporting clinicians, streamlining operations, or improving patient outcomes, we're here to make a real difference in healthcare through digital innovation.

About the Role

We're looking for a Senior Application Specialist to join our Clinical Diagnostics team.

This is more than a support role. You'll be the technical expert customers rely on to solve complex challenges, lead critical incidents, and improve the performance of healthcare technology that directly impacts patient care.

You'll work closely with customers, Product, Delivery and Development teams, while mentoring Application Specialists and helping shape how we deliver exceptional customer outcomes.

What You'll Be Doing

  • Lead the resolution of complex application issues and customer escalations.

  • Manage critical incidents and drive root cause analysis.

  • Build trusted relationships with customer stakeholders.

  • Provide advanced troubleshooting and application expertise.

  • Partner with Product and Development teams to improve solutions and customer outcomes.

  • Identify opportunities to improve service delivery and operational performance.

  • Mentor and support Application Specialists across the team.

  • Contribute to continuous improvement initiatives across the Clinical Diagnostics portfolio.

What You'll Bring

  • Significant experience in application support, technical support, healthcare technology, or a similar customer-facing technical role.

  • Laboratory experience within clinical diagnostics, pathology, healthcare or life sciences.

  • Strong understanding of laboratory workflows and diagnostic testing processes.

  • Experience managing complex customer issues, escalations and major incidents.

  • Strong troubleshooting, analytical and problem-solving skills.

  • Excellent communication and stakeholder management capabilities.

  • Experience supporting LIMS, LIS, EMR or other healthcare applications.

  • Experience within diagnostics, pathology, healthcare technology or digital health.

  • Familiarity with Jira, Confluence or ITIL-based service environments.

Why Join Magentus?

At Magentus, we live our values every day:

One Team | Constant Evolution | We Care | Make A Difference | Trust

We also offer:

  • Flexible work options.

  • Learning and development opportunities.

  • A supportive and collaborative team culture.

  • Career development and growth opportunities.

  • The opportunity to work closely with customers, Product and Development teams to influence outcomes and drive meaningful improvements.

  • The chance to work on technology that genuinely improves healthcare outcomes.

If you enjoy solving complex technical challenges, working closely with customers, and making a real impact in healthcare technology, we'd love to hear from you.

Apply now and help us create a healthier society through technology.

Department
Clinical Diagnostics
Locations
Melbourne, Brisbane
Remote status
Hybrid
Clinical Diagnostics · Melbourne, Brisbane · Hybrid

Senior Application Specialist

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